Privacy Policy

Effective Date: August 2, 2025
Last Updated: October 26, 2025

XbomaSwift ("we", "our", "us") is committed to protecting your privacy and ensuring transparency in how your information is handled. This Privacy Policy explains how we collect, use, and safeguard your data while you interact with our platform, www.xbomaswift.co.ke.

By using XbomaSwift, you agree to the practices described in this policy and acknowledge that all activities on the platform are securely recorded to enhance accountability, support tax reporting, and assist in dispute resolution. This policy applies to all users — Tenants, Landlords, and Movers.

1. Information We Collect

a. Account Information

Full name and contact details
Email address and phone number (for login, verification, and M-Pesa payments)
User type (Tenant, Landlord, or Mover)
Location and profile preferences

b. Property Information (Landlords)

Property title, description, and location
Images, rental prices, and amenities
Availability status, views, and ratings

c. Mover Service Information (Movers)

Business or individual mover name and contact details
Service descriptions, pricing, and operating areas
Customer reviews and service ratings
Business permit or certification details (where applicable)

d. Usage Data

Pages, properties, and mover services viewed
Search filters, map interactions, and contact requests
Favorite listings (Wishlist) and viewing history for registered users

e. Payment and Swift Transaction Data

M-Pesa phone number and payment confirmation
Transaction history, Swifts purchased, and balance
Subscription and promotion payments for landlords and movers
Transaction ID, timestamps, and status (no sensitive card data stored)
All transactions are recorded for accuracy, tax filing, and dispute resolution

f. Device and Technical Data

IP address and approximate location
Browser type, OS, and device details
Session timestamps and referral sources

2. How We Use Your Information

To manage and verify user accounts for tenants, landlords, and movers
To process Swift purchases, subscription fees, and mover service payments
To recommend nearby properties and verified moving services
To enhance platform performance and reliability using automation
To verify property listings, service quality, and transaction integrity
To improve trust, accountability, and user experience across all services

3. How We Share Your Information

With verified tenants, landlords, or movers after Swift-based access or approval
With third-party service providers such as M-Pesa for secure payments
With government or tax agencies when required by Kenyan law
During legitimate audits, investigations, or dispute resolutions
We do not sell or rent user data to any third party

4. Data Retention

Your data is securely stored as long as your account remains active or as required by law, business needs, or taxation rules in Kenya. Inactive accounts are archived and eventually deleted following regulatory compliance standards.

5. Cookies and Tracking

XbomaSwift does not use cookies. Instead, registered users manage activity through personalized features such as:

Wishlist — saves favorite properties or mover services
View history — allows users to revisit previous listings

This approach gives users control of their data while maintaining privacy and transparency.

6. Location Data

Used to show nearby properties and mover services
Data is temporary and not permanently stored

7. Your Rights

Access, correct, or delete your personal data
View or clear your property and mover history
Withdraw consent for updates or marketing communication
Disable location sharing via your browser or device settings

8. Data Security

We employ strong security measures supported by AI-driven monitoring to ensure data integrity and prevent unauthorized access. Measures include:

End-to-end SSL encryption across all user sessions
Hashed passwords and secure authentication methods
Automated transaction and service activity logging
Restricted admin-level data access and periodic system reviews
Regular updates to maintain compliance with Kenya’s Data Protection Act

9. Consent

By creating an account or using XbomaSwift, you consent to the collection, use, and processing of your personal data as outlined in this Privacy Policy and in accordance with the Data Protection Act, 2019. You may withdraw your consent at any time by contacting us.

10. Data Breach Notification

In the unlikely event of a data breach, XbomaSwift will promptly notify affected users and report the incident to the Office of the Data Protection Commissioner (ODPC) as required under the Data Protection Act, 2019.

11. Cross-Border Data Transfers

If personal data is processed or stored outside Kenya, we ensure that the receiving country or service provider upholds adequate data protection standards equivalent to those in Kenya. All cross-border transfers follow the guidance of the ODPC.

12. Age Restrictions

XbomaSwift is intended for users aged 18 years and above. We do not knowingly collect personal data from minors. If such data is identified, it will be securely deleted.

13. Updates to This Policy

As XbomaSwift grows to serve more users and movers, this Privacy Policy may be updated. Any major changes will be communicated via your dashboard or official email notice.

14. Contact Us

If you have questions, concerns, or data-related requests, contact us at: