Refund Policy

Effective Date: October 2025

1. Overview

At XbomaSwift, we value fairness, transparency, and accountability in all transactions involving tenants, landlords, and movers. This Refund Policy outlines the conditions under which refunds may be granted and how they are processed.

2. Refunds for Tenants

2.1 Token Purchases

Tenants purchasing tokens to contact landlords or access premium features are advised to verify listings before completing payments. Refunds will be issued only under the following conditions:

  • A system or technical failure prevented token crediting after a successful payment.
  • A duplicate transaction was processed in error.
  • The contacted property listing was proven to be fraudulent and reported within 72 hours.
Note: Tokens that have already been used to contact landlords or unlock premium listings are non-refundable.

3. Refunds for Landlords

3.1 Subscription Plans

Landlords subscribing to XbomaSwift plans may qualify for a refund only if:

  • The subscription was not activated after a successful payment.
  • A billing or technical error occurred preventing access to features.
  • A refund request was made within 3 days of payment, and the plan has not been used.
Important: Double or duplicate subscriptions are non-refundable. Instead, the landlord will receive an extra month of service to cover the additional payment. Partially used or expired subscriptions are not eligible for refunds.

4. Refunds for Movers

4.1 Premium Visibility or Bookings

Movers who pay for premium promotion or booking visibility on XbomaSwift may be eligible for refunds in the following circumstances:

  • The payment was successful, but the service did not activate due to a system error.
  • A duplicate transaction was processed by mistake.
  • The mover canceled the request before the promotion period began.
Important: Double payments for the same promotion are non-refundable. The mover will automatically receive an extra month of premium visibility instead. Completed or active bookings are not eligible for refunds once initiated.

5. Refund Request Process

Refund requests must be submitted through the official XbomaSwift Support Desk or via email. To process your request, please include:

  • Full name and registered account email
  • Payment reference or transaction ID
  • Reason for refund request
  • Any relevant supporting documents or screenshots

Requests are reviewed within 5–10 business days. Approved refunds are processed using the original payment method.

6. Contact Us

For assistance or inquiries regarding refunds, reach out to:

  • support@xbomaswift.co.ke
  • +254 700 123 456
  • XbomaSwift HQ, Nairobi, Kenya

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